Refund Policy

We issue refunds only when the mistake is on our end and we have no way to resend the correct item. Refunds are not automatic and each request is reviewed against the conditions below.

• †Within 24 hours of purchase: you are eligible for a full refund if your order qualifies.
• †After 24 hours, up to 72 hours: you are eligible for a half refund only if your order qualifies.
• †After 72 hours: no refund will be issued.

Refunds are only approved when all of the following are true:

• †We made a mistake with your order (wrong item, missing item, severe defect confirmed by our team).
• †We are unable to resend the correct replacement item for any reason.
• †Your refund request is submitted within the time window listed above.

We do not issue refunds for problems that are outside our control, including but not limited to:

• †Stolen, misplaced or porch-pirated packages after confirmed delivery.
• †Shipping delays caused by the carrier, customs or weather events.
• †Change of mind, wrong size ordered, or fit preference after the item has shipped.

Email support@chdepartment.com with your order number, a clear explanation of the issue and clear photos if applicable. We review every request and respond within 24–48 hours.

Approved refunds are returned to the original payment method used at checkout. Processing time depends on your bank or payment provider, typically 5–10 business days.

If you are unsure whether your situation qualifies, contact us at support@chdepartment.com before the 72-hour window closes.