Privacy Policy

When you place an order or sign up to our newsletter we collect: your name, email address, shipping address, billing address, phone number and payment details (processed securely by our payment provider — we never store full card numbers).

When you browse the site we automatically collect: IP address, device and browser information, pages visited and referring website. This helps us improve the experience.

We use your information to:

• Process and ship your orders
• Send order confirmations, shipping updates and customer support replies
• Send marketing emails (only if you opt in — you can unsubscribe at any time)
• Improve our website, products and services
• Detect and prevent fraud

We use cookies and similar technologies to keep you logged in, remember your cart, analyse site traffic and personalise your experience. You can disable cookies in your browser settings, but some site features may not work correctly.

We share your data only with trusted partners who help us operate: payment processors, shipping carriers, email providers and analytics tools. These partners may only use your data for the specific service they provide.

We do not sell, rent or trade your personal information to anyone, ever.

We keep your order information for as long as required for tax, accounting and customer-support reasons. You may request deletion of your account at any time.

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data ("right to be forgotten")
• Opt out of marketing emails at any time
• Object to or restrict our processing of your data
• Request a portable copy of your data

We use industry-standard SSL encryption and secure payment infrastructure to protect your data. We restrict internal access to personal information to staff who need it to do their jobs.

Our site is not directed to children under 13. We do not knowingly collect personal information from children.

For privacy-related questions, data requests or complaints, contact us at support@chdepartment.com.